Your most-asked questions about Dragon Dildo™ safety, discretion, delivery, and returns—answered clearly by our team. This page reflects recent shipping performance, support logs, and verified customer feedback.
Key takeaways
- All toys are 100% platinum-cure silicone, non-porous and phthalate-free.
- Discreet packaging and a neutral billing descriptor.
- Tracked delivery with same-day dispatch for orders placed before the daily cut-off (Mon–Fri).
- Orders are fully automated, so cancellations or changes aren’t possible once placed.
- Returns accepted on unopened items within 30 days (hygiene policy applies).
Can I cancel or change my order after placing it
No. Our system is automated for speed. Orders begin processing immediately and can’t be canceled or amended.
- Address changes: not possible post-purchase. Use the carrier tracking link to manage delivery where available.
- Basket changes: review carefully before checkout. Add or remove items prior to payment.
Are Dragon Dildo® toys body safe
Yes. We cast exclusively in platinum-cure silicone. It’s non-porous and free from phthalates or plasticizers. Wash with warm water and mild, fragrance-free soap, then air-dry before storage.
Recommended lube
Use water-based lubricants to preserve the surface finish and maximize compatibility. We recommend Dragon Jizz cum style lube.
Helpful reading: toy hygiene from NHS and general guidance from Planned Parenthood.
How discreet is shipping and billing
Parcels arrive in plain, unbranded packaging with no product wording outside. Billing uses a discreet descriptor on statements.
Can I ship to lockers or collection points
Some tracked services require a signature. If your locker provider accepts signed deliveries, you can use it. Please confirm with the provider before ordering.
What are delivery times and rates
Orders placed before 11 a.m. (Mon–Fri) typically dispatch the same day. Delivery estimates and rates by region:
| Region | Rate | Free shipping | Ships from | Typical delivery |
|---|---|---|---|---|
| USA | US$9.50 flat | US$145+ | Texas warehouse | 1–7 business days |
| United Kingdom | £5.00 flat | £99+ | Bristol warehouse | 1–4 business days |
| Europe — Zone 1 | €6.99 | €115+ | Netherlands warehouse | 1–7 business days |
| Europe — Zone 2 | €10.99 | — | Netherlands warehouse | 1–7 business days |
| Canada | CAD $9.50 – $12.50 | CAD $150+ | Regional network | 1–7 business days |
| International (excl. AU & NZ) | Shown at checkout | — | Nearest hub | ~5–7 business days (FedEx) |
Which countries are in Europe Zone 1 vs Zone 2
Zone 1 (€6.99, free €115+): Denmark, Finland, France, Germany, Greece, Guernsey, Hungary, Ireland, Isle of Man, Italy, Jersey, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.
Zone 2 (€10.99): Albania, Andorra, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Gibraltar, Vatican City, Iceland, Kosovo, Latvia, Liechtenstein, Monaco, Montenegro, Romania, San Marino, Serbia, Svalbard & Jan Mayen, Türkiye.
What if my order is delayed
You’ll receive a tracking link by email or SMS. Use it to reschedule delivery, set preferences, or route to a collection point. If the parcel hasn’t moved after two business days from dispatch, contact support with your order number.
What is your return and refund policy
We accept returns of unopened, unused items within 30 days of receipt (hygiene sealed). Opened toys can’t be accepted for health reasons.
- Visit Contact for authorization before sending.
- Refunds cover the item price. Original paid shipping is non-refundable.
- Faulty items are replaced at no charge once inspected.
What are the pros and cons of automated ordering
| What it means for you | Pros | Cons |
|---|---|---|
| Automated processing | Fast dispatch, fewer stockouts, accurate tracking | No post-purchase edits or cancellations |
| Tracked delivery | End-to-end visibility, proof of delivery | Signature may be required |
| Hygiene-sealed returns | Safety for all customers, clear policy | Opened items are non-returnable |
Firsthand proof
- Dispatch speed: most weekday orders placed before the daily cut-off ship the same day.
- Delivery time: most regional parcels arrive within a few business days after dispatch.
- Customer satisfaction: 4.8★ Trustpilot average with frequent mentions of discreet packaging.
FAQs
Do you ship internationally
Yes — we ship worldwide. In regions without a local warehouse, your order will dispatch from the nearest hub (usually the Netherlands, UK, or US). Delivery times vary slightly by region, and any local import duties or taxes are collected by the carrier on delivery. See our shipping policy for full details.
What payment methods do you accept
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and other secure wallets.
How do I clean and store my toy
Wash with warm soapy water before and after use. Air-dry and store in a cool, dry place away from other materials and direct sunlight.
How do I contact support
Please contact our support team. We aim to reply as quickly as possible during business hours.
Why trust us
This guide is written by Emily Conway, Creative Director of Dragon Dildo™ Emily oversees product safety, fulfillment, and customer experience, and regularly reviews shipping KPIs and buyer feedback.
